Refund & Cancellation Policy

The Local Business Direct Mail service is billed at $999 per month, unless a different amount is stated in the client's agreement. The monthly fee covers Superior Trends' services only. No mailing is produced or sent until the client separately approves and pays for that campaign's printing and postage.

The subscription is month to month. You may cancel at any time before your next billing date to prevent the next monthly charge. Cancellation takes effect for future billing once we receive and process your request.

Monthly service fees are non-refundable. Once a monthly billing period has begun, the fee for that period is earned and is not refunded or prorated, including where you cancel partway through the period. Cancelling stops future charges; it does not refund the current or prior periods.

Ecommerce engagements are customized projects governed by a signed agreement. Unless that agreement states otherwise, the project fee is paid in full in advance before work begins.

Project fees are non-refundable. Because Superior Trends reserves capacity and begins strategy, analysis, and creative work for your project, the project fee is not refundable once work has begun. Clients have full opportunity to review the project scope and agreement before signing and paying. Any project-specific agreement controls if it contains different refund terms.

Printing, postage, mailing, address processing, data services, and other third-party production expenses are separate from Superior Trends' service fees unless expressly stated otherwise.

These funds are non-refundable once Superior Trends has committed them to the applicable printer, mailing provider, postal provider, data provider, or other vendor. Where funds have not yet been committed to a vendor, Superior Trends may return the uncommitted amount, less any costs or nonrefundable fees already incurred.

If a client cancels after approving a campaign, service fees already earned remain non-refundable as described above, and any production funds already committed to third parties cannot be refunded.

Although our services are sold on a non-refundable basis, Superior Trends may, in its sole discretion, issue a refund or account credit in individual cases where we determine the circumstances warrant it. Any such refund or credit is made at Superior Trends' sole discretion, applies only to the specific situation, and does not change the non-refundable nature of our services or create any entitlement to a refund in any other case.

If Superior Trends cancels a paid engagement for reasons unrelated to the client's breach, nonpayment, failure to provide required information or approvals, or unlawful request, we will determine an appropriate refund or credit for fees covering work that will not be performed.

Cancellation requests may be submitted by email to support@superiortrends.com. A cancellation is effective for the purpose of preventing future billing once we have received and processed it, subject to any applicable signed agreement. We recommend that you keep written confirmation of your cancellation.

Questions about a charge, cancellation, or refund may be sent to support@superiortrends.com.